tanda Privacy Policy
This document clearly explains how your personal information is collected, how it is used, and how it is kept secure.
tanda treats user privacy as its highest priority. The terms set out in this privacy policy apply to use of our website and mobile application. By creating an account or using our services, you are considered to have agreed to this policy. To learn more about any of our services, you can read our About tanda page.
1. What Information We Collect
Various types of information are collected when you open an account on tanda and while you use the platform. The categories of that information are explained separately below:
1.1 Registration and Identity Information
The name, date of birth, mobile number, email address, and national ID or passport details you provide when creating an account are stored. This information is used for identity verification.
1.2 Financial and Transaction Information
During deposits and withdrawals, information related to your payment method — such as your bKash, Nagad, Rocket, Upay, or bank account number — is collected. However, no full card number or complete bank account details are stored on our servers.
1.3 Gaming Activity Information
Your betting history, win and loss records, game preferences, and time spent on the platform are collected. This information is used to improve service quality and ensure responsible gaming.
1.4 Technical Information
When you use our website or app, certain information is collected automatically, including:
- IP address and device type
- Browser and operating system information
- Page visit time and pattern
- Cookie and local storage data
- Referral source and entry channel
2. Purpose of Using Information
Collected information is used only for specific purposes. tanda never sells your information to third parties. The purposes are listed below:
2.1 Account Management and Identity Verification
Your contact information is used to keep your account secure, confirm login identity, and carry out required OTP verification.
2.2 Transaction Processing
Financial information is used to complete deposits and withdrawals. The minimum deposit and withdrawal amount is ৳500, and withdrawals are generally completed within 30 minutes to 3 hours.
2.3 Providing Customer Service
Your information is used to resolve your issues and provide support via live chat or email.
2.4 Promotional Communication
With your consent, bonus offers and promotional messages may be sent. You can stop these communications at any time.
2.5 Security and Fraud Prevention
Technical information is reviewed to detect unauthorised account use, fraud, and suspicious activity.
3. Data Protection and Security Measures
Industry-standard security technology is used on the tanda platform to protect your information. All data transfers are secured through SSL encryption, which keeps communication between your browser and our servers safe.
Our data protection measures include the following steps:
- Use of encryption technology for all data storage
- Firewall protection on servers and networks
- Regular security audits and vulnerability testing
- Access to sensitive information restricted to limited staff
- Automatic alerts when suspicious activity is detected on an account
However, no method on the internet is completely safe. It is therefore important to keep your password private and avoid logging in on unfamiliar devices.
4. Sharing Information with Third Parties
tanda does not sell your personal information to third parties for commercial purposes. However, information may be shared in certain specific situations:
4.1 Payment Processors
To complete deposits and withdrawals, necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer institutions. These institutions manage information according to their own privacy policies.
4.2 Technology and Service Partners
The minimum necessary information required to operate services is shared with gaming software providers, hosting providers, and customer service software providers.
4.3 Legal Obligations
Information may be provided to relevant authorities in accordance with applicable laws in Bangladesh or court orders.
5. Cookies and Tracking Technology
Cookies and similar technologies are used on our website. Cookies are small text files stored in your browser that make your next visit more convenient.
5.1 Essential Cookies
These cookies are necessary for the core functionality of the website — such as maintaining login status, ensuring session security, and saving language preferences.
5.2 Functional Cookies
These cookies are used to analyse your usage patterns and improve the platform experience. It is possible to disable cookies from browser settings, though some services may become limited as a result.
6. Your Rights and Choices
On the tanda platform, you have the following rights over your own information:
- Right to access information: You can request to know what information we hold about you.
- Right to correct information: You can request correction of inaccurate or incomplete information.
- Right to delete information: In certain circumstances, you can request deletion of your information after your account is closed.
- Right to opt out of promotional communications: You can stop promotional messages at any time.
- Right to data portability: You can request certain information in a portable format.
To exercise these rights, contact our support team 24/7 via live chat or email. Our team provides service in both Bengali and English.
7. Data Retention Period
Your information is retained for as long as your account remains active. Even after an account is closed, some information may be retained for as long as necessary for legal obligations, dispute resolution, or enforcement of our terms of service.
Financial transaction information is generally retained for 5 to 7 years, as it falls under financial regulations. Technical log files are retained for a limited period and are then automatically deleted.
8. Protection of Minors
tanda is strictly a platform for users aged 21 and above. Information about any person under the age of 21 is not knowingly collected or stored. Age is verified at the time of registration, and if our attention is drawn to an account belonging to a minor, that account is immediately closed and the associated information is deleted.
To learn more about responsible gaming, read our Responsible Gaming Guidelines, which discuss self-control and support options in detail.
9. International Data Transfers
Our servers and the infrastructure of our technology partners may be located in various countries. Even if your information is transferred outside Bangladesh, the protection standards described in this privacy policy will be maintained. We ensure that the organisations receiving the information comply with appropriate security measures.
10. Changes to Policy
tanda reserves the right to update this privacy policy as needed. For significant changes, you will be notified via your registered email or through the platform. You can see when it was last changed by looking at the "Last Updated" date at the top of the policy.
Continuing to use the platform after an update will be considered acceptance of the new policy. Our Terms and Conditions also contain details of other conditions governing use of the service.
11. Contact and Complaints
If you have any questions, complaints, or requests regarding this privacy policy, please contact us:
- Live Chat: Use the platform's live chat for immediate 24/7 support
- Email: [email protected]
Our Frequently Asked Questions page covers many topics that may help resolve your issue quickly.