tanda Terms and Conditions

General Provisions

These terms and conditions ("Terms") apply to all users ("Member" or "you") of the tanda platform ("Platform"). By using tanda and the services provided through it, you are considered to have automatically agreed to these Terms.

The term "Services" as used in these Terms refers to tanda's casino, sports betting, live casino, slot games, mobile app and other related digital services delivered to members through this platform.

If any part of these Terms is unclear to you, please contact our support team before you start using the service. Continuing to use the platform means you have understood and agreed to follow these Terms.

Account Registration and Eligibility

2.1 Age Requirement

To create an account on the tanda platform and participate in any gaming or betting activity, you must be at least 21 years of age. No person below this age limit may use any of tanda's services. Providing false information during account registration will result in permanent account closure and the associated balance may be forfeited.

2.2 One Account Policy

Each person may hold only one account on tanda. Attempting to create multiple accounts from a single device, a single IP address or a single household is prohibited. If this rule is violated, all associated accounts will be closed and any earned bonuses or winnings will be removed.

2.3 Registration Information

During account registration you must provide your correct name, mobile number and any other required details. Providing incorrect or false information may delay or completely cancel the withdrawal process. To make changes to your account information, you must contact the support team directly.

2.4 Password Security

It is your responsibility to keep your account password completely confidential. If someone uses your password to carry out unauthorised transactions, tanda will not be liable for that loss. If your password is lost or stolen, you must notify the support team immediately.

Account Verification

tanda follows an account verification process to ensure safe transactions. You may be required to submit identity documents before making a withdrawal or for transactions above a certain amount.

3.1 Documents Required for Verification

• A clear copy of your National ID (NID) or passport
• Proof of ownership of a mobile banking account (bKash, Nagad or others)
• For bank accounts, the first page of a chequebook or bank statement

3.2 Verification Process

Our team will review the submitted documents. Once verification is complete, you will be notified via live chat or email. Withdrawal requests will not be processed while verification is pending.

Deposits and Withdrawals

4.1 Deposit Methods and Limits

bKash, Nagad, Rocket, Upay and bank transfer can be used to deposit on tanda. For bank transfers, transactions are possible through several major banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank. The minimum deposit amount is ৳500. There is no fixed maximum limit, but larger transactions may require additional verification.

4.2 Withdrawal Methods and Timeframes

The same methods apply for withdrawals: bKash, Nagad, Rocket, Upay and bank transfer. The minimum withdrawal amount is ৳500. Under normal circumstances, the withdrawal process takes between 30 minutes and 3 hours. However, this time may increase if account verification is pending or if unusual activity is suspected.

4.3 Transaction Conditions

• The method used for withdrawal must match the method used for deposit.
• Deposits from third-party accounts or withdrawals to third-party accounts are not permitted.
• A record of every transaction is kept and may be verified if required.
• In the case of suspicious transactions, tanda reserves the right to put payment on hold until an investigation is completed.

Bonuses and Promotional Offers

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. For example, if you deposit ৳1,000, a bonus of ৳1,500 will be added and your total balance will be ৳2,500. This bonus carries a 25x wagering requirement, meaning that for a ৳1,500 bonus you must place bets totalling ৳1,500 × 25 = ৳37,500 before winnings earned from the bonus can be withdrawn.

5.2 Bonus Terms

• The bonus applies to the first deposit only and can be received once per account.
• If you attempt to withdraw before the wagering requirement is met, the bonus and any winnings earned from the bonus will be cancelled.
• Bonus funds are not cash — they are converted to real funds only after the wagering requirement has been fulfilled.
• tanda reserves the right to change or cancel any bonus offer.
• Attempting to claim a bonus using multiple accounts, a VPN or a proxy will result in account closure.

5.3 VIP Cashback

tanda's VIP programme has three tiers. The Bronze tier offers up to 0.4% weekly cashback, the Silver tier up to 0.8% and the Gold tier up to 1.2% weekly cashback. Cashback is calculated on net losses for the week. For example, a Silver member with a net loss of ৳20,000 will receive ৳20,000 × 0.8% = ৳160 in cashback. Members can move up to a higher tier based on their playing record and activity.

Gaming Rules

6.1 Game Results

The results of all games on tanda are determined through a Random Number Generator (RNG) or live dealer technology. If a technical error affects a game result, tanda reserves the right to void that round and refund the wagered amount.

6.2 Sports Betting

Different rules apply depending on the market for betting on cricket, football and other sports. If the odds change after a bet has been placed at specified odds on tanda, the original odds will remain in effect. In the event a match is postponed or abandoned, which bets remain valid and which are cancelled will be determined according to event-specific rules.

6.3 Technical Issues

tanda will not be liable if a game is interrupted mid-session due to loss of internet connection or a device issue. However, if a loss occurs due to a server-side issue, it will be resolved subject to investigation.

Prohibited Activities

The following activities are strictly prohibited on tanda:

• Creating or operating multiple accounts
• Placing bets strategically with the intent to abuse bonuses or promotions
• Attempting to hack or gain unauthorised access to the platform's software or systems
• Playing games using automated bots or scripts
• Making deposits using funds from an illegal source (money laundering)
• Stealing another member's account credentials or defrauding other members
• Impersonating tanda's brand, logo or identity to mislead third parties

If evidence is found that a member has engaged in any of the above activities, tanda will immediately close the account and forfeit the associated balance.

Account Closure and Suspension

8.1 Closure by tanda

tanda reserves the right to temporarily or permanently close any account without prior notice due to a rule violation, suspicion of fraud or account security concerns. The member will be notified by email or live chat in such cases.

8.2 Closure at the Member's Request

If you wish to close your account, please contact the support team. Any available balance can be withdrawn before the account is closed, but bonuses for which the wagering requirement has not been met will be cancelled.

8.3 Self-Exclusion

As part of responsible gaming, you can request to exclude yourself from the platform for a set period. Full details on this are available in our Responsible Gaming guidelines.

Limitation of Liability

tanda is committed to delivering the highest quality service through its platform. However, tanda will not be liable in the following circumstances:

• Issues caused by the user's internet connection being lost or by their device
• Failure of third-party payment gateways or banking systems
• Loss caused by the user's account credentials falling into someone else's hands
• Service disruption due to a natural disaster or other unforeseen circumstances
• Any issue arising from the user providing false information

For any technical error caused by tanda's own servers or systems, tanda will be responsible for providing a fair resolution.

Privacy and Data Protection

tanda places the highest importance on protecting your personal information. Information collected during account registration and verification is used only for providing services and securing your account. Your data is stored using SSL encryption and advanced security technology.

A strict policy is followed regarding sharing your personal information with third parties. Full details about how information is collected, stored and used can be found in our Privacy Policy.

Responsible Gaming

tanda believes that gaming should be a form of entertainment, not a source of financial hardship. For this reason, we encourage users to play in a mindful and responsible way. If gaming is having a negative impact on your daily life, please contact the support team.

tanda provides several tools to help you play in a controlled manner, including deposit limits, temporary breaks and self-exclusion. This platform is strictly off-limits for anyone under 21 years of age. To learn about responsible gaming tools and advice, visit our Responsible Gaming page.

Changes to Terms

tanda reserves the right to change or update these Terms at any time. If there is a significant change, members will be notified in advance by email or through the platform. Continuing to use the platform after any changes means you have accepted the updated Terms.

If you do not agree with the changed terms, you may request to close your account. The current version of the Terms will always be available on this page.

Dispute Resolution

13.1 Complaints Process

If you have a complaint about a transaction or game result, you must first contact us through our 24/7 live chat support or by email. When filing a complaint, please include the relevant transaction ID, date, and description.

13.2 Investigation and Resolution

Our team will review each complaint and attempt to resolve it fairly. During the investigation, the relevant account or transaction may be temporarily suspended.

13.3 Contact Methods

Support is available in both Bengali and English. Live chat is active 24 hours a day. For email contact: [email protected]

Thank you for reading these terms and conditions. To learn more about tanda, including details about our history, goals, and how we operate, please read the About Us page.