Frequently Asked Questions
All your questions answered in one place at tanda
This page brings together detailed answers to the most frequently asked questions from tanda users — covering deposits, account security, live casino game rules and VIP cashback. Both new and experienced players will find the information they need here.
৳500
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Table of Contents
Category 01
Deposit Questions
Find answers here about how to deposit money at tanda, which payment methods are available and what to do if you run into a problem.
tanda currently supports bKash, Nagad, Rocket, Upay and bank transfer — five payment methods for deposits. For bank transfers, major banks such as Dutch-Bangla Bank, BRAC Bank or Islami Bank can be used. The minimum deposit amount for each method is ৳500. After logging in to tanda, select your preferred method from the deposit menu in your account.
At tanda, the minimum deposit is ৳500 for all types of games — slot games, live casino or sports betting. Similarly, the minimum withdrawal amount by any method is also ৳500. New players can therefore get started with a very small investment.
bKash deposits usually appear in your account within a few minutes. If your balance has not updated after 15-20 minutes, first check the SMS confirmation message for your payment. Contact tanda's 24/7 live chat support with your transaction reference number. Keeping a screenshot or payment confirmation details will help resolve the issue faster.
Log in to tanda and go to the deposit section. Select bKash and a specific number or payment page will appear. Follow the instructions to use "Pay" or "Send Money" from your bKash app. Once the payment is complete, save the transaction ID — you may need it later. The minimum amount is ৳500.
The withdrawal process at tanda is usually completed within 30 minutes to 3 hours. Money reaches your account within this time via bKash, Nagad, Rocket or Upay. The same timeframe applies to bank transfers. The minimum withdrawal amount is ৳500.
Yes. A 150% welcome bonus of up to ৳15,000 is available on your first deposit at tanda. For example, depositing ৳1,000 adds ৳1,500 in bonus funds, making your balance ৳2,500. A 25x wagering requirement applies to this bonus — meaning you must place a total of ৳37,500 in bets before withdrawing the bonus amount.
Category 02
Security and Privacy
Find out here what measures are in place to keep your account and personal information secure at tanda, and how you can stay vigilant yourself.
tanda uses SSL (Secure Socket Layer) technology for all data transmission. This encryption ensures that your login credentials, payment details, and personal data cannot be accessed by third parties. You can verify this by checking for "https" and the padlock icon in your browser's address bar when visiting the site.
A strong password should contain at least 8–12 characters, combining uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Do not use your tanda account password on any other site, and change it regularly. Read the Privacy Policy to learn how your data is kept secure.
If you notice unusual activity on your tanda account — such as an unfamiliar login or an unknown transaction — change your password immediately and notify the tanda support team via 24/7 live chat or email. You can also request a temporary suspension of the account. Never share your OTP or password with anyone under any circumstances.
Your OTP and mobile banking PIN are the most sensitive information linked to your account. The tanda support team will never ask for your OTP, password, or bKash/Nagad PIN. If anyone requests this information, it is fraudulent. Do not share it over the phone, by SMS, or in any chat. If you receive a suspicious contact, reach out directly through tanda's official channels.
Public Wi-Fi networks carry a higher risk of data theft. When logging in or making payments on tanda, it is recommended to use your own mobile data or a trusted home network. Log out after each session and do not save your password on someone else's device. You can find more security tips on the Responsible Gaming page.
Category 03
Live Casino
tanda's live casino section offers the chance to play games directly with real dealers. This section answers common questions about games including Teen Patti, Andar Bahar, Roulette, and more.
In live dealer games, a real dealer runs the game from a studio via video stream. Players place bets from their own devices and can chat directly with the dealer. tanda's tanda Casino section features games from several top live studios including Evolution and Pragmatic Play Live. With a good internet connection, the experience feels very natural.
Teen Patti is a 3-card game where the highest-ranked three-card hand wins. Each round, the player chooses to "play" or "fold". In Andar Bahar, one card is placed in the middle of the table and players bet on whether the matching card will appear on the left side (Andar) or the right side (Bahar). Both are straightforward and very popular in Bangladesh.
Yes, tanda's live casino is fully optimised for mobile. It plays comfortably on both Android and iOS devices. For the best experience, use a 4G or strong Wi-Fi connection, as live streaming uses more data. The tanda App offers even more convenient access — the Android APK and iOS versions are available through official channels.
A roulette wheel contains numbers 1 to 36 and a zero (0). Players bet on which number the ball will land on, the colour (red/black), or a group of numbers (odd/even, 1–18/19–36). A bet on a specific number pays out at 35:1. tanda's MG Live section has multiple European and live roulette tables.
Baccarat is actually a very simple game. The player only needs to place one of three bets: Player wins, Banker wins or Tie. The dealer handles everything according to the third-card drawing rules. Whoever has a hand total closest to 9 wins. Evolution and Pragmatic Play Live baccarat tables are very popular at tanda.
Yes. All casino and betting activities on tanda, including the live casino, are for players aged 21 and above (21+). Age is verified at the time of account registration. Participation by minors is strictly prohibited. Follow the guidelines on the Responsible Gaming page to play responsibly.
Category 04
VIP Program
tanda VIP members enjoy weekly cashback and priority service. This section covers VIP tiers, benefits, and tier changes in detail.
tanda has three VIP tiers: Bronze — up to 0.4% weekly cashback; Silver — up to 0.8% cashback; Gold — up to 1.2% cashback. Cashback is calculated at the set rate on the week's net loss (total losses minus total winnings). As you move to a higher tier, priority support and special benefits also increase. Learn more on the tanda VIP page.
Weekly cashback is a fixed percentage of that week's net loss. For example, if a member is at the Silver tier and has a net loss of ৳20,000 in a week, they will receive: ৳20,000 × 0.8% = ৳160 cashback. This is the maximum rate for that tier. Cashback is automatically added to the account at the end of each week.
VIP levels at tanda advance through regular and active gaming activity. The more you play and the more consistently you use the platform, the faster you can reach the next level. Moving from Bronze to Silver and from Silver to Gold requires consistent participation. You can check your current VIP status in your account dashboard.
Gold tier members enjoy the highest weekly cashback rate (1.2%), along with priority live chat support and early notification of special offers. The tanda support team works to resolve Gold members' issues promptly. These benefits are recognition of players' long-term relationship with tanda.
Yes, weekly cashback starts from the Bronze tier. Bronze members receive up to 0.4% cashback on the week's net loss. So even as a new member of the tanda VIP program, you start earning cashback from the very beginning. The rate increases as you move to higher tiers.
Detailed withdrawal terms related to tanda VIP cashback are available on the Terms & Conditions page. Generally, cashback is added to the account balance and can be withdrawn subject to specific conditions. The minimum withdrawal amount is ৳500 and processing time is 30 minutes to 3 hours.
Still have questions? Talk to our support team
If you cannot find the answer on this FAQ page, tanda's support team is always ready to help. Support is available in both Bengali and English.
24/7 Live Chat
Any time, any day. tanda's live chat support is always active. Start a conversation directly from the chat button at the bottom right of any page on the site. Most common issues are resolved within minutes.
Email Support
For complex matters or when you need to attach documents, send an email to: [email protected] — the team responds in Bengali and English.
Please have the following information ready for faster support:
- Username or registered mobile number
- Transaction reference (if available)
- Brief description of the issue
- Screenshot (if needed)