For ages 21+

tanda's Guide to Responsible Gaming

Entertainment is enjoyable only when it stays within control. tanda believes every player should play with awareness and within their own means — this page has the tools and information for that.

Self-Exclusion Feature
Deposit and Time Limits
24/7 Support

Why Responsible Gaming Matters

Online casino gaming or sports betting can be an entertaining activity, but when it becomes a habit and exceeds your financial or mental limits, it turns harmful. tanda always wants its users to play in a healthy and controlled way.

Our Terms and Conditions clearly state that no person under the age of 21 may open an account or participate on this platform. Age verification is an essential part of our registration process.

Betting should not be thought of as a source of income. Wins and losses are both part of this entertainment. Set a budget for yourself before each session and stick to that limit. Our FAQ page has detailed information on account controls.

Keeping your information and privacy secure is our commitment. Our Privacy Policy explains how we collect and use personal data — and what steps we take to keep your identity protected.

21+

For ages 21 and above only

Registration and participation on tanda is strictly reserved for those aged 21 and above. Use appropriate parental control software to keep minors away from this platform, and keep your login details secure.

Tools to Keep Yourself in Control

tanda provides several effective tools that let you control how much and how long you play. These tools are available at any time from your account settings.

Set a Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Depositing beyond the set limit will not be possible.

Session Time Limit

Decide how long you will play in one sitting. After the set time, the system will automatically alert you or log you out.

Loss Limit

If you lose more than a set amount, the account will automatically stop accepting new bets. You can set this limit yourself.

Reality Check

A message will appear at regular intervals showing you how long you have been playing and how much has been wagered. This helps you stay aware.

Cool-Off Period

If you feel you need a break for a few days, take a cool-off of 7, 14, or 30 days. During this time, logging in or placing bets will not be possible.

Self-Exclusion

If you need a long-term break, apply for self-exclusion. Once active, your account will be permanently closed for a set period.

Signs of Problem Gambling

If the signs below appear, it means gambling habits are going out of control. If you see these signs in yourself or someone close to you, seek help immediately.

Spending beyond your budget

Repeatedly depositing beyond the set limit or borrowing money to play.

Playing to recover lost money

Placing bet after bet in the hope of making up for losses.

Unable to stop playing

Not being able to stop even when you want to, or repeatedly extending the time limit.

Hiding from family and friends

Keeping your gaming activity secret from people close to you or lying about it.

Loss of focus on daily tasks

Prioritising gaming over work, studies, or family responsibilities.

Mental anxiety or restlessness

Feeling restless when not playing, having a low mood, or experiencing sleep problems.

Where to Get Help

If you recognise a problem, do not delay — seek help. Reach out through the following channels:

tanda Live Chat

Support is available in Bengali and English 24 hours a day, 7 days a week. Open live chat directly to talk about account limits or exclusion.

Email Support

Write to tanda's support email at: [email protected] — the team responds in Bengali and English and handles the matter confidentially.

Family and Trusted People

Talk openly with those close to you. Support from family and friends is often the most effective first step.

Professional Counselling

Visit a mental health professional or addiction counsellor. Several government and private organisations in Bangladesh provide this service.

Mental Health Services

Contact the mental health department of your local hospital directly. In many cases, consultations are available free of charge or at low cost.

Request to Close Account

If you cannot close it yourself, tell tanda's support team directly to self-exclude or close your account — this will be done immediately.

tanda's Commitment

tanda has taken several active steps to ensure responsible gaming. These are not optional extras — they are a core part of our service.

  • Not allowing anyone under 21 to open an account and ensuring age verification.
  • Providing limit-setting tools free of charge for all players.
  • Identifying unusual playing patterns and actively alerting users.
  • Processing self-exclusion requests quickly and without question.
  • Training the support team specifically on responsible gaming.
  • Not creating promotional messages in a way that could encourage addiction.
  • Providing complete gaming history and financial transaction information with full transparency.

Practical Tips for Playing Safely

Before each session, ask yourself — am I doing this for entertainment, or to avoid a problem? If the answer is the second, take a break and focus on another activity.

Always play with a fixed amount of money that, if lost, will have no impact on your daily life. Never bet with money set aside for essential expenses. Planning to win from gaming is not realistic — keeping this in mind helps manage expectations.

Never place bets while under the influence of alcohol or medication. Judgement is reduced in this state and the risk of greater losses increases. Similarly, avoid playing late at night or when you are tired.

Learn more about us — detailed information is available on how tanda places the highest priority on user safety and satisfaction.

Responsible Gaming FAQ

It is possible to reactivate your account after the self-exclusion period ends. To do so, you will need to contact the support team, and the process will be completed after a cooling-off period. This step is kept deliberately slow to prevent decisions made in the heat of the moment.

Reducing a limit takes effect immediately. Increasing a limit involves a waiting period — usually up to 7 days. This arrangement helps prevent impulsive decisions.

Change your password immediately and notify tanda via live chat. The support team will take the necessary steps to secure your account. Always keep your password and login details to yourself.

Yes, you can keep a deposit limit, loss limit, and session time limit all active at the same time. Using multiple limits makes your protection stronger.

Contact tanda via 24/7 live chat or email. Our support team will advise confidentially and, if needed, guide you on the steps to put preventive measures in place on the relevant account.

The reality check is optional, but keeping it on is strongly recommended. You can set the break interval yourself — for example, a brief summary will be shown every 30 minutes or once an hour.

Related Pages

Terms and Conditions

Terms and conditions for using all tanda services.

Privacy Policy

Details on personal data collection and protection.

FAQ

Answers to common questions about accounts, payments, and gaming.

About Us

Who tanda is and our commitment to users.